Collaboration Services is a customer-focused application development group, responsible for business process workflows (Jira), intranet and teamsites (SharePoint), and support of internal and external communications tools and initiatives in support of BIW’s shipbuilding programs. We are seeking an entry-level developer to develop and support Jira and/or SharePoint solutions, and secondarily to support maintenance, modernization, and transformation of legacy MS Access solutions. 

The successful candidate will receive training in Jira workflow development and support, and will work in a dual-reporting structure, based in the Collaboration Services team, but taking day-to-day tasking and prioritization from an internal customer organization.

Initially, the developer will be expected to develop a working knowledge of Jira administration, support existing solutions, develop simple to moderately complex solutions, or make simple changes to existing solutions. As the developer gains a more in-depth knowledge of Jira, they will be responsible for increasingly complex Jira workflows, with diminishing needs for support from their peers. 

The developer will also gain an understanding of BIW business processes in their assigned areas and will assist in aligning business goals with software capabilities, including defining and documenting business and software requirements, and developing solutions of increasing complexity.

Operating under the BIW Business Operating System (BOS), the IT Specialist ensures compliance with safety, quality, and performance standards while coordinating with other key stakeholders to meet overall milestones.

Key Responsibilities

Project Execution:

• Work within established policies, standards and development practices, and assist in development and revision of policies and practices.
• Provide production support for deployed solutions, including problem resolution and user education and training, both formal and informal.
• Build, configure, test, and maintain solutions in Jira, as assigned.
• Contribute to the vision and execution of Collaboration Services, including Jira, SharePoint and Office 365 adoption across the organization.
• Depending on the time demands of the primary Jira role, the successful candidate will also work with our Data Services team and internal customers to support and modernize legacy databases. In this role, the developer will be expected to:
  • Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions
  • Work with business stakeholders to identify and resolve database operational issues 
  • Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements 

Team Collaboration and Communications:

• Collaborate with business users to identify acceptance criteria and potential test scenarios and ensure testing efforts align with delivered functionality.
• Work with business stakeholders to identify and resolve database operational issues 

Continuous Improvement:

• Design, implement, and maintain operation of diverse databases and environments, with a focus on modernizing legacy MS Access solutions
• Review database design and integration of systems, and make recommendations regarding enhancements and/or improvements 
• Overall, this role will require extensive collaboration with internal customers and other members of the team to understand and define business needs, software requirements, and appropriate software solutions.

Training and Development:

• The developer will also be responsible for demonstrating solutions to customers for review, developing and documenting training materials, and assisting with rollout of new solutions including communication and delivery of training.

• A Bachelor’s degree in Computer Science, Engineering, or a related technical field is required.
• Formal training or coursework and proficiency with one or more contemporary programming languages such as Java, C++, or C#.

IT Specialist I: 0-1 year of expereince in application development or IT support role.

IT Specialist II: 1-2 years of experience in application development or IT support role.

IT Specialist III: 2+ years of experience in application development or IT support role.

• A collaborative approach and ability to work professionally with others at all levels of the organization is required.
• Proficiency in the use of technology and computer systems required.
• Experience as a user, power user, site manager, or administrator of Jira or SharePoint solutions is desirable but not required.
• Training or experience in the development of software requirements, software testing/QA, and the software development life cycle are desirable but not required.
• An understanding of database standards and best practices is required; experience with database architectural concepts and best practices is desirable.
• Familiarity with SQL Server, MS Access, Oracle DBs, and the ability to understand and create VBA code required.