General Dynamics - Bath Iron Works

Information Technology Business Relationship Manager

Location US-ME-Bath
Req ID
2024-4134
Remaining Positions
1
Category
Information Technology
Salary Grade
G
Shift
1st

Job Description

The Bath Iron Works Information Technology team is seeking a dynamic individual with diverse and progressive IT leadership experience to assume the role of IT Business Relationship Manager.  In this role, the successful candidate will lead a team responsible for the following: 

  • Building strong, collaborative relationships with business clients & IT service owners.
  • Track client satisfaction with services provided and develop continuous improvement plans based on feedback.
  • Ensure that effective communication occurs related to service delivery and project delivery.
  • Manage the expectations and priorities of multiple business stakeholders.
  • Provide clear points of contact within IT for each business stakeholder.
  • Act as a bridge between IT and the business.
  • Ensure alignment of IT priorities with overall business objectives.

Required/Preferred Education/Training

  • 10+ years of related IT experience, ideally including previous leadership and project/program management.
  • A Bachelor’s degree in Engineering, Computer Science, or a related technical field is strongly preferred.
  • Experience in a large-scale manufacturing organization preferred.
  • A leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholders.

Required/Preferred Experience

  • Strong Project/Program Management Experience
  • Demonstrated ability to work with senior stakeholders to influence the status quo.
  • Offers constructive suggestions and acts as a trusted advisor to the business.
  • Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
  • Strong customer service focus and mindset.
  • Experience working in a team-oriented, collaborative environment.
  • Strong interpersonal skills; able to influence, negotiate, and resolve conflict.
  • Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
  • Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
  • Able to offer creative, innovative, and strategic solutions to business challenges.
  • Facilitate and influence end-to-end engagement to achieve desired business outcomes.
  • Experience facilitating change management involving business processes and organizational change.

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